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The Evolution of Customer Service: How One App is Using Tech to Change the Game

The customer service industry is often a nightmare for consumers, many of whom are hesitant to spend hours on the phone solving mundane issues. Michael Schneider, CEO of Service, knows about the pains of customer service all to well, and has made it his mission to use technology to create a customer service process that is respectful of people's time.

By | August 18th, 2016|

6 Ways to Help Improve Customer Service at Your Small Business

It appears that the art of providing good customer service may be lost in modern American business culture.  According to a study by Forrester's, slightly more than one-third of businesses received a "Good" or "Excellent" customer service score in 2012, while just under two-thirds received an "OK," "Poor," or "Very Poor" rating. Furthermore, the Parature Customer Service [...]

By | August 27th, 2014|

Start the New Year with a New Career!

With the new year approaching, no doubt you've begun thinking about resolutions. Perhaps you want to eat healthier, exercise more, stay in touch with friends and relatives better, maybe find a new job. Well, we can help with one - we're hiring! Through the month of December we're holding three open house sessions at our [...]

By | December 4th, 2013|

Barry Moltz: Top 5 Tips to Make Your Retail Business Boom

Follow Barry @barrymoltz The third installment of our Small Business Saturday podcast series brings advice from Barry Moltz. A lauded small business expert, Barry has founded, run, and advised small businesses for over 20 years. He's also the author of four books focused on helping entrepreneurs succeed in their business ventures. He took [...]

By | November 25th, 2013|

Forming Lasting Relationships with Customers

Many businesses are utilizing traditional customer relationship management (CRM) processes to manage business contacts and clients in an organized way. According to a 2011 Computer Economics study of North American companies (produced in June of 2012), 51% have invested in CRM tools.  It's great that companies are interested and investing in these systems, but not many are [...]

By | March 20th, 2013|

How to Take On the Holidays Fully Prepared

'Tis the season to start preparing your business for all of your holiday customers and the hustle and bustle that comes with this joyful time of year. As optimism in sales is rising this holiday season, small businesses anticipate business to be at its busiest, whether customers are buying online or in stores. According to [...]

By | November 26th, 2012|

Is a good business email all that different from a classic business letter?

In the October 1939 issue of the Dun’s Review, Arthur H. Little wrote an article entitled “The Cardinal Qualities of a Good Business Letter” with advice on the best way to handle customer correspondence. Of course, back then, common correspondence meant a handwritten letter that might take days or weeks to reach the recipient. Although [...]

By | October 5th, 2011|