Take simple steps to prevent mistakes & misunderstandings from damaging your company's reputation. Learn how to handle customer complaints & online reviews.
The customer service industry is often a nightmare for consumers, many of whom are hesitant to spend hours on the phone solving mundane issues. Michael Schneider, CEO of Service, knows about the pains of customer service all to well, and has made it his mission to use technology to create a customer service process that is respectful of people's time.
Phone systems have gone through tremendous advancements in the past several decades. Voice Over Internet Protocol (VoIP), which was developed around 1995, has enabled people to make and receive phone calls using a broadband internet connection rather than a standard phone line. This makes it possible to call practically anyone who has a telephone number [...]
It appears that the art of providing good customer service may be lost in modern American business culture. According to a study by Forrester's, slightly more than one-third of businesses received a "Good" or "Excellent" customer service score in 2012, while just under two-thirds received an "OK," "Poor," or "Very Poor" rating. Furthermore, the Parature Customer Service [...]
With the new year approaching, no doubt you've begun thinking about resolutions. Perhaps you want to eat healthier, exercise more, stay in touch with friends and relatives better, maybe find a new job. Well, we can help with one - we're hiring! Through the month of December we're holding three open house sessions at our [...]
Follow Barry @barrymoltz The third installment of our Small Business Saturday podcast series brings advice from Barry Moltz. A lauded small business expert, Barry has founded, run, and advised small businesses for over 20 years. He's also the author of four books focused on helping entrepreneurs succeed in their business ventures. He took [...]
In the October 1939 issue of the Dun’s Review, Arthur H. Little wrote an article entitled “The Cardinal Qualities of a Good Business Letter” with advice on the best way to handle customer correspondence. Of course, back then, common correspondence meant a handwritten letter that might take days or weeks to reach the recipient. Although [...]