The customer service industry is often a nightmare for consumers, many of whom are hesitant to spend hours on the phone solving mundane issues. Michael Schneider, CEO of Service, knows about the pains of customer service all to well, and has made it his mission to use technology to create a customer service process that is respectful of people's time.
Last week we had Steve Cox, President of the Better Business Bureau on CredibilityLIVE. Steve gave out some terrific advice about the best ways to build trust in your business. If you weren't able to watch the live event, we've got the full video below, as well as some highlights of what Steve had to [...]