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The Evolution of Customer Service: How One App is Using Tech to Change the Game

The customer service industry is often a nightmare for consumers, many of whom are hesitant to spend hours on the phone solving mundane issues. Michael Schneider, CEO of Service, knows about the pains of customer service all to well, and has made it his mission to use technology to create a customer service process that is respectful of people's time.

By | August 18th, 2016|

Building Your Business by Building Trust

Last week we had Steve Cox, President of the Better Business Bureau on CredibilityLIVE. Steve gave out some terrific advice about the best ways to build trust in your business. If you weren't able to watch the live event, we've got the full video below, as well as some highlights of what Steve had to [...]

By | January 19th, 2012|

Building Trust in Your Business: Learn from the CEO of the BBB

2012 is the 100th anniversary of the Better Business Bureau and on January 11th, 2012 you'll be getting two firsts for the New Year. You'll be getting the first CredibilityLIVE of 2012, featuring the first major address of the BBB on their centennial milestone. Steve Cox, the President and CEO of the Better Business Bureau, [...]

By | December 23rd, 2011|