Even small businesses can use public relations to generate customer interest. Here are 5 low-cost ideas to help your business get the attention it deserves.
Did your business experience negative growth in 2016? Here are things to focus on to steer your business in the right direction.
Brand awareness and reputation are essential in forming last relationships with customers. Here are 6 ways to build your brand
Take simple steps to prevent mistakes & misunderstandings from damaging your company's reputation. Learn how to handle customer complaints & online reviews.
The customer service industry is often a nightmare for consumers, many of whom are hesitant to spend hours on the phone solving mundane issues. Michael Schneider, CEO of Service, knows about the pains of customer service all to well, and has made it his mission to use technology to create a customer service process that is respectful of people's time.
Your business doesn't have to be a household name to win contracts with major tech companies. A strong brand reputation can position you for success.
It appears that the art of providing good customer service may be lost in modern American business culture. According to a study by Forrester's, slightly more than one-third of businesses received a "Good" or "Excellent" customer service score in 2012, while just under two-thirds received an "OK," "Poor," or "Very Poor" rating. Furthermore, the Parature Customer Service [...]
by Steve Strauss That there is a big difference between doing business offline and online is no secret. Take networking for instance. Offline networking is still the old school, one-on-one meet and greet affair it always has been; hand out a card, make a joke, create rapport, follow up. You know the drill. But online? [...]
The media is buzzing over the alleged extravagant gifts and spending sprees provided to former Virginia Governor Bob McDonnell and his wife, Maureen, in exchange for political access. Reading about all of the reputation-busting spending former political figures have dabbled in has me thinking about the preservation of reputations, particularly for business owners. Though I [...]